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Canine II

Cloud Outage

There should be some kind of backup plan when this occurs. Start working on it!!!!  We are completely helpless and all we get is an update. Carestream support should be reaching out to us ASAP when something like this happens. Not me waiting on the phone for support assistance!!!  Try harder to meet the expectations of your clients. Tracie

7 Replies
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Canine II

Re: Cloud Outage

You are 100% correct. This happens too frequently for there NOT to be a back up plan!!!!
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Canine II

Re: Cloud Outage

We have both ortho trac cloud and softdent cloud. We are a large office and cannot afford to not have our system up for an entire day. Five doctors with no schedule to go off of. There needs to be a solution! 

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Premolar II

Re: Cloud Outage

Carestream needs to respond to each of its users.  Turning off the comments section of the post letting us know that we would not have access to our information for a day is also not appreciated.  Tells me that you don't care to hear from us.  

I realize that you are working hard to get things back up but you need to realize the impact this has on a practice.  Not having access to our information is a huge liability.  Even if we can see patients the treatment is limited.  Then there is the is the lost revenue and our expenses don't change because the Cloud goes down.  This is not the first time we have experienced this kind of outage.  

 

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Canine III

Re: Cloud Outage

This is just pathetic.  Carestream doesn't like getting bashed for their bad service so they shut down comments.  Not one update all day as to what is actually happening.  Im curious if we will lose data.  When this happened a few months ago, we lost a day or a half day of work because they just restored and didn't consult with us first.  Carestream you have to update people!  Keeping them in the dark about what is going on is a terrible look.  Locking the forum post because people are complaining about this is worse look. 

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Community Manager
Community Manager

Re: Cloud Outage

We appreciate your patience, please find the most recent update regarding the Cloud outage here

https://community.carestreamdental.com/t5/WINOMS/Hosted-Practice-Management-Service-Update-Please-Re... 

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Community Manager
Community Manager

Re: Cloud Outage

 

*Update on Your Cloud Service - 8:30pmEST

PRACTICE MANAGEMENT HOSTED UPDATE

We wanted to inform you that the hosted environment is up and currently going through testing. We estimate that this testing will be completed in the next few hours at which time your system access will be restored.  We will send an update later this evening when that access is available.

We are working to ensure you have a safe and secure environment available when you open tomorrow.  We will update you with further information when it is available.

Sincerely,

Carestream Dental Support

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CS Dental Employee
CS Dental Employee

Re: Cloud Outage

We deeply apologize for any inconvenience that the outage created for your business, yourself and your staff.  Your critical feedback is appreciated and being acted on internally.

Now that we have restored system access for you, please contact Support if you have any new issues with access or functionality at Support US <Support.US@csdental.com>

 

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