Can we change our default views of attachments to always show both clinical and nonclinical docs? Also, our doc's view is defaulting to narratives instead of EMR notes when he clicks on notes in the EMR tab but it's not doing this for the rest of us?
At this time, defaulting attachments to show both clinical and non-clinical is not an option. It is a great suggestion for a future enhancement.
A call to our technical support team will enable them to log into the doctor's computer to determine why the Narratives are defaulting. As you noted, the other workstations are not doing this. 1-866-435-7473
The default view cannot be changed , it was designed this way so that if your on the EMR side clinical information appears and if your on the workspace side non clinical will appear.
Also the view with Narratives and EMR notes is based off of what was opened last for that user. If Dr was doing a narrative and finishes, next time he goes into the notes section it will have Narrative highlighted and vice versa for EMR Notes.
Can this topic please be flagged for future updates? My front staff continuously needs access to Clinical items especially if they are getting charts ready for future appointments. There should be an option to default both sides available depending on a person's role in an office.