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tristateoms1
Canine II

Re: E Prescriptions

Very frustrating
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doran109
Premolar I

Re: E Prescriptions

I second this. We should have a contact person at Healthcare Exchange. If we are required by law to eprescribe, we need a reliable platform to do it. We also need some sort of explanation on why this keeps happening. Is this truly a Healthcare exchange issue or a communication issue between Carestream and Healthcare exchange.

GVOralSurgery
Canine II

Re: E Prescriptions

Ours is also down.

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tshaw
Community Manager
Community Manager

Re: E Prescriptions

We appreciate your patience, and apologize for the issues.
It has now been reported that there is an outage, and the status page (found here, carestreamdental.com/status ) will have the most up to date information regarding the outage. 

doran109
Premolar I

Re: E Prescriptions

Can you please provide the reasoning regarding the outage? What is happening that this continues to happen?
tristateoms1
Canine II

Re: E Prescriptions

Ours is back up  (for the time being....)

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paul_snyder
CS Dental Employee
CS Dental Employee

Re: E Prescriptions

Our sincere apologies for yesterday's electronic prescriptions outage.  Our service provider is performing a root cause analysis to implement preventive action so that future occurrence is eliminated.  

We thank you for your patience.  

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