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Canine II

EMR note not locking

Our EMR notes are not locking even with it set to lock after 24 hrs . Carestream has not been able to help. Has anyone had a similar problem ?
Thanks
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6 Replies
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Community Manager
Community Manager

Re: EMR note not locking

@stu do you have any suggestions for this? 

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Canine II

Re: EMR note not locking

We have call Carestream and no one has gotten back to us.
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CS Dental Employee
CS Dental Employee

Re: EMR note not locking

Provide me with your office info and contact and i will create a case and either myself or another rep will contact you.
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Canine II

Re: EMR note not locking

Hello
Thank you for offering to help.
The office is The Oral Surgery Group in New Brunswick NJ
We are using WinOMS cloud for our three offices.
Phone number is 732-247-8083 please ask for Jackie or myself Richard Stern.
Thanks
Rich Stern
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Canine II

Re: EMR note not locking

Stu
We have called Carestream multiple times and they do not get back to us .
I have provided the office information for you to call and see if you can help us.
Please ask for Jackie 732-247-8083
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CS Dental Employee
CS Dental Employee

Re: EMR note not locking

I have created a case and we are looking into it #7400382
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