EMR note not locking

[rkstern]

Our EMR notes are not locking even with it set to lock after 24 hrs . Carestream has not been able to help. Has anyone had a similar problem ?
Thanks

[tshaw]

@stu do you have any suggestions for this? 

[rkstern]

We have call Carestream and no one has gotten back to us.

[stu]

Provide me with your office info and contact and i will create a case and either myself or another rep will contact you.

[rkstern]

Hello
Thank you for offering to help.
The office is The Oral Surgery Group in New Brunswick NJ
We are using WinOMS cloud for our three offices.
Phone number is 732-247-8083 please ask for Jackie or myself Richard Stern.
Thanks
Rich Stern

[rkstern]

Stu
We have called Carestream multiple times and they do not get back to us .
I have provided the office information for you to call and see if you can help us.
Please ask for Jackie 732-247-8083

[stu]

I have created a case and we are looking into it #7400382