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cromfs
Premolar III

Error when Delta of Colorado secondary

"Other insurance coverage block not completed on claim form. Additional information needed regarding the prime carrier, spouse's birthdate required for
dependent claims."

 

When I change this to a paper claim and hit preview, all of the information is there, so there must be a new bug with electronic claims.  pt IDs 8404,12000, 11563

 

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5 Replies
CS Dental Employee
CS Dental Employee

Re: Error when Delta of Colorado secondary

@njokuc - have you run across this or do you know who might be able to help?

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CS Dental Employee
CS Dental Employee

Re: Error when Delta of Colorado secondary

I havent seen a rejection before but based on the message it seems box 6 is either blank or has the wrong birthdate.

If box 6 info is correct then let me know with a contact name and phone number so I can get some info from the SW about the patient and claim.
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cromfs
Premolar III

Re: Error when Delta of Colorado secondary

All of the information is correct-it just must not be pulling over electronically anymore.  All filled out properly when convert to paper and print preview.

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CS Dental Employee
CS Dental Employee

Re: Error when Delta of Colorado secondary

Send me your contact info and so I can pull the claim files. 

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cromfs
Premolar III

Re: Error when Delta of Colorado secondary

303-663-7890

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