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amowery5
Canine III

Extremely slow letter printing

We are on the cloud now and it takes FOREVER to print letters!! Anyone find a fix for this issue? It is such a pain especially when I need to do a bigger mailing like final notices.

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10 Replies
CS Dental Employee
CS Dental Employee

Re: Extremely slow letter printing

are you having slowness when merging the letter or when printing from Word. If you are still having the issue then send me the phone number listed in WinOMSCS under help -> About -> License Details

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GCOFSTEAM
Canine II

Re: Extremely slow letter printing

Use Office 2016  and make sure that word is your default for doc/x

Merge slowness gone with 2016

Make sure to uninstall older versions of ms office

Also memory size on the computer can be a concern 8 gig ram recommended for word 2016

Jonathan

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amowery5
Canine III

Re: Extremely slow letter printing

It merges fine, it's when printing from word that is the issue. 

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CS Dental Employee
CS Dental Employee

Re: Extremely slow letter printing

Can I get the phone number under Help -> About -> License Details in WinOMSCS to further review the slow print issue

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amowery5
Canine III

Re: Extremely slow letter printing

My number is (304)428-2800. I am on eastern standard time and generally in the office from 7:30am until 4:00pm Monday through Thursday.

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amowery5
Canine III

Re: Extremely slow letter printing

Whatever was done a week or so ago helped until today. We are extremely slow again.

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CS Dental Employee
CS Dental Employee

Re: Extremely slow letter printing

I am looking into the issue and will update as soon as I can

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amowery5
Canine III

Re: Extremely slow letter printing

OK this has become a real issue now. We need to get something done about this asap. If it is something we need to upgrade or change I need to know so I can get this taken care of. 

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CS Dental Employee
CS Dental Employee

Re: Extremely slow letter printing

Will be calling you in about 30 mins.