Good morning. I have two questions about our system setup/filing process. First, the claims needing to go to paper for our satellite office don't show in our insurance que. The claims set to file electronically from that office show in the que and both electronic and paper claims from our primary office show in the que. Just not the paper claims from the satellite office. Is that a setting issue?
Secondly, Our Southland claims sometimes show as paper and sometimes as electronic. In looking at the company/plan setting, Southland is set to always be electronic but again, sometimes they process as paper and sometimes as electronic.
Can anyone help me with this two items? Thank you!
Addendum: I'm told just now that Southland claims can no longer be entered on their website and that they do NOT allow electronic submission. All claims have to be printed and mailed. Is this really correct? They can't take electronic claims??