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khill
Canine III

Hard crashing??

Does anyone else ever get this error? We have multiple employees who this happens to daily, multiple times. When we call support they tell us it is an IT issue with our Network and our network “keeps dropping” and to let our IT department know this. We have called numerous times on this issue. Our IT guy has talked to support and showed them our monitoring software with zero network issues. Just wondering if this happens to anyone else? We also still have numerous employees who can not enter in a referring dentist into the demographic without being kicked out of the system. thanks in advance! 

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13 Replies
tshaw
Community Manager
Community Manager

Re: Hard crashing??

@matt_ackerman any idea on this? 

matt_ackerman
CS Dental Employee
CS Dental Employee

Re: Hard crashing??

no, but I know who to ask!  I will forward this issue over to a tech who may have dealt with this in the past.

Anon
Not applicable

Re: Hard crashing??

I'll get someone on this, Thanks!
Chris_DD
Canine II

Re: Hard crashing??

Was there ever a solution on this??

I am having this issue on multiple computers.

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Chris_DD
Canine II

Re: Hard crashing??

This is happening when we go to referral source search and try to look up a referring doctor. when we click find the app crashes. also occasionally happens when trying to print from one PC.
tshaw
Community Manager
Community Manager

Re: Hard crashing??

@paula1 @Anon can you assist with this? 

Anon
Not applicable

Re: Hard crashing??

I have a Winoms Escalations rep going to reach out to assist.

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Anon
Not applicable

Re: Hard crashing??

One of my escalations techs will be reaching out shortly to assist you!

 

 

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jneff
Canine II

Re: Hard crashing??

Hello. Can you tell me what version of WinOMS it is that you are running? Also, are you specifically performing the referral search from a patient account? We will likely have to connect to the workstation that is getting the printing issues to see if there is something that can be done there.