Hard crashing??

[khill]

Does anyone else ever get this error? We have multiple employees who this happens to daily, multiple times. When we call support they tell us it is an IT issue with our Network and our network “keeps dropping” and to let our IT department know this. We have called numerous times on this issue. Our IT guy has talked to support and showed them our monitoring software with zero network issues. Just wondering if this happens to anyone else? We also still have numerous employees who can not enter in a referring dentist into the demographic without being kicked out of the system. thanks in advance! 

[staceyw]

yes this happens all the time if we go to different screens fast or if we have too many patients open 

[kaeschliman]

THIS IS STILL AN ISSUE!!!! I hope this resolved with the next software update because it is a pain!  Looks like it has been an unresolved issue on the forum since 2018.  Please tell me this is on the list to fix by the developers!!!

[tshaw]

Hi @kaeschliman 

I'm adding @matt_ackerman and @paula1 to this conversation as well. 

I will also send this to the rest of the development team so they see it also, and will include the post from 2018. 

[kaeschliman]

I hope @matt_ackerman  will reply.  We had questions about Implant tracking in WinOMS and tried to contact my phone and email 5 or 6 weeks ago and never received a reply. @matt_ackerman if you're out there, please email Roberta Kerzic regarding Implant tracking roberta@ofsmi.com.  Thanks!!

[tshaw]

@matt_ackerman any idea on this? 

[matt_ackerman]

no, but I know who to ask!  I will forward this issue over to a tech who may have dealt with this in the past.

[Anon]

I'll get someone on this, Thanks!

[Chris_DD]

Was there ever a solution on this??

I am having this issue on multiple computers.

[Chris_DD]

This is happening when we go to referral source search and try to look up a referring doctor. when we click find the app crashes. also occasionally happens when trying to print from one PC.

[Anon]

One of my escalations techs will be reaching out shortly to assist you!

[jneff]

Hello. Can you tell me what version of WinOMS it is that you are running? Also, are you specifically performing the referral search from a patient account? We will likely have to connect to the workstation that is getting the printing issues to see if there is something that can be done there.

[tshaw]

@paula1 @Anon can you assist with this? 

[Anon]

I have a Winoms Escalations rep going to reach out to assist.