CLOUD SERVICE INFORMATION
We want to provide an update on the systems outage that is currently causing a service disruption to our cloud users in the hosted environment.
Earlier this morning, we experienced a cyber-attack. In an abundance of caution, we quarantined all of our hosted infrastructure, which prevents customers from accessing their systems.
Our scale allows us to have multiple layers of defense and encryption of certain sensitive data. The attack was limited in nature and at this time we have no evidence of data compromise.
We activated a dedicated internal team, and—after reviewing the incident with external parties and initiating our security protocols—we are working on bringing the environment back online. Our first priority is to bring up the environment in a safe and secure way, and we are committed to doing that as quickly as possible. That process has already started and will continue throughout the rest of the day. We will keep you updated through email and The Exchange. Our support staff does not have the ability to accelerate access to the environment and we would encourage you to utilize The Exchange for new information.
We know this creates a significant challenge for you, and we have deployed all resources internally and externally to bring the systems back up as soon as possible safely and securely.
We will update you as soon as possible on the status of system access and any further information as it becomes available.
If this is so, then why were practices not informed of this issue first thing this morning? Why were we shut out of the comments thread on the initial post? How will Carestream be reimbursing us for our losses today and for September 25th? Those two dates are only the most recent of interruptions. I sincerely hope this newest message from you isn't a cover due to all the negativity you have received throughout the day. This is the second complete shut down and interruption of service to our patients in 11 days. This is a huge liability on our office leaving us with inadequate care to our patients and causes a major impact with loss revenue (and this after trying to recover from the Covid shutdown)...again. What is your response for reimbursement? We already have a pending lawsuit against Carestream and this just solidifies your failure to be able to provide a secure, consistent and quality service to your customers.
We apologize for any inconvenience that the outage created for your business, yourself and your staff.
By now you should have been able to access your restored system (As of last Wednesday), please contact Support if you have any new issues with access or functionality at Support US <Support.US@csdental.com>