What's the deal with the ICD-10 codes for 2023? I just talked to support and was told that cloud customers need an update applied before they can update codes. However they couldn't give me a time frame of when this update would be applied so no clue when new codes will be included. These updated codes were released in October and we still can't use them if we are in the cloud. Onsite customers can update now. We have a claim we are trying to use a new DX code and WinOMS keeps saying its invalid. We know the code is good and included in last update. How do we move forward with this claim if we can't use a DX code? Why are we still waiting on an update after 3 months? Please get resolved.
Thank you for this information and I apologize for the frustrations, I have escalated this to the Cloud team and someone will be reaching out.
Carestream has updated our ICD-10 codes and we can now add the new codes. Thanks for taking care of this.
Carestream Dental LLC
3625 Cumberland Blvd. Ste. 700
Atlanta, GA 30339
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