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Canine III

Insurance claim form questions

Good morning.  I have two questions about our system setup/filing process.  First, the claims needing to go to paper for our satellite office don't show in our insurance que.  The claims set to file electronically from that office show in the que and both electronic and paper claims from our primary office show in the que.  Just not the paper claims from the satellite office.  Is that a setting issue?

Secondly, Southland is telling us that they can no longer accept claims on their portal and that all claims should be printed and mailed?  We are told they can't accept electronic claims.  Is that correct??

Can anyone help me with this two items?  Thank you!

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