Issue with WinOMS Hosted 11/14/2022 **RESOLVED, SEE BELOW**

[paul_snyder]

Issue with WinOMS Hosted

Investigating - Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may experiencing issues where they are unable to acquire images or unable to use anesthesia monitor integration.

Please visit our status page for the most current information. 

https://csdental.statuspage.io/

[john_wildharber · Accepted solution]

This issue should be resolved but will require you to take the follow steps on any computers where you are dealing with this issue. 

1. Go to the bottom right-hand corner of your screen and look for the up arrow.

1. Select this and look for your Citrix Workspace icon (the blue whirlpool icon).
   
2. Right-Click this Icon and select "Connection Center".
   
3. Under "Connections" you will see a line that looks like SHPRDWOEUS-## (eg. SHPRDWOEUS-71), select this line.
   
4. Once selected the "Log Off" button to the right will become clickable, click the Log Off button then select YES to the next message.
   
   
5. Wait over a minute then re-open your WinOMS application.

[JM]

Using this fix allowed us to take x-rays but we are still unable to open x-rays in our treatment rooms.  The error message says Cirtix Image Server:  Error opening virtual Channel. Access is denied.  Is there a fix for this?