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smartinez
Canine III

Its about that time again for another list of on going issues that have still have not been resolved

*WE STILL CAN'T BILL MEDICARE AS SECONDARY.

*NEA ATTACHMENT; REMARKS DO NOT GO ON CLAIMS WHEN WE USE THE DRAW FEATURE WHICH MOST THE TIME WE HAVE TO SINCE THE CLAIMS DO NOT JUST ATTACH LIKE THEY ARE SUPOSE TO CAUSING THE COMMENT OR NEA# TO NOT SHOW UP IN REMARKS.DENTAL BLUE OF MA DOES NOT COORDINATE CORRECTLY BECUASE OF OUR SOFTWARE IS WHAT THEY SAY.

*ANESTHESIA TIME UNITS VS MINUTES SOME OF OUR INSURNCES REQUIRE MINUTES

ie. BCBS Vermont. NOW WE HAVE TO SEND PAPER CLAIMS BECAUSE OF CARESTREAM NOT CONVERTING CORRECTLY. SOMETIMES IT WORKS AND MOST TIMES IT DOES NOT!

*STILL NO PERIO CHART FOR US ORAL SURGEONS WHO NEED IT FOR CERTAIN PROCEDURES.

*STILL NO WAITING LIST

* WE NEED AN EASIER WAY TO SORT PATIENT APPTS BY INSURANCE REPORT SO WE CAN DO INSURNCE VERIFICATION THERE IS NO REPORT WHERE WE CAN PICK AND CHOOSE WHAT WE WANT ON IT TO MAKE OUR LIFE EASIER FOR BENEFITS CHECK.

FEEL FREE TO ADD TO THIS LIST. SOME OF THESE ISSUES HAVE BEEN GOING ON SINCE i STARTED AGAIN WITH THE COMPANY OVER 5 YEARS AGO.

5 Replies
smartinez
Canine III

Re: Its about that time again for another list of on going issues that have still have not been reso

When trying to send a corrected claim with box#22 filled out this does not populate in the field. When I do a print preview its there but the insurance every time says the box is blank I have to send a paper claim back to insurance. This should be able to go electronically.
paula1
CS Dental Employee
CS Dental Employee

Re: Its about that time again for another list of on going issues that have still have not been reso

Hello, this is Paula acknowledging your concerns addressed on the Exchange having to do with the WinOMS software. Someone from our WinOMS team will contact you to go over the issues you have with the software. Thank you!

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eastonoms
Canine III

Re: Its about that time again for another list of on going issues that have still have not been reso

It would be useful when printing the Treatment Plan, for it to show the patient due and insurance due columns. On the appointment screen, it would be nice to have check boxes that we could check when required items are received (ex. referrals, xrays, patient registrations) without having to keep looking or constantly typing notes in the appt box. Have an alert if patient sex or other info missing before claim is sent.

paula1
CS Dental Employee
CS Dental Employee

Re: Its about that time again for another list of on going issues that have still have not been reso

Thank you for enhancements. Your comments will be forwarded to Development for consideration in future build.
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paula1
CS Dental Employee
CS Dental Employee

Re: Its about that time again for another list of on going issues that have still have not been reso

Hello, this is an older post, and hopefully you were able to get this resolved by now. I know eclaim issues will linger. If still having an issue perhaps these instructions will help:
An original reference number must be included with a replacement claim, otherwise it will be rejected.
The Original reference number is provided by the Insurance Company (Payer). This instruction is for MEDICAL CLAIMS ONLY
1. Open patient's workspace.
2. Click Ledger tab.
3. Highlight charges on claim using the Shift or Ctrl Key
4. Click Edit.
5. Select 'Extended Items' from drop down box.
6. Click Ok.
7. Click Ellipsis button beside 'Medical Ailment' or 'Dental Ailment'.
Click New.
8. For Paper Claims: Enter original claim reference number in the 'Orig Ref #' text box and 7 in the Resub # box
For Eclaims: Enter original claim reference number in the 'Resub #' textbox.
9.Click Ok.
10. Click Claims tab.
11. Click Resubmit.
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