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cromfs
Premolar III

Lack of knowledgeable reps for CS9300 support

Today a patient bumped our CS9300 out of alignment with his shoulder.  It was throwing an error even after rebooting.  After waiting hours on hold, a rep told us we needed to replace the microprocessor.   This would have been super expensive and we would have had to cancel the rest of our schedule for the week waiting for the part to come in and then a tech to install it since we wouldn't be able to take images.  Instead, we held down the reset button while we repowered the machine.  It then gave a totally different error, so we reset the memory and then the issue resolved.

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tshaw
Community Manager
Community Manager

Re: Lack of knowledgeable reps for CS9300 support

Thank you for the feedback @cromfs, as it helps us to know where we can improve. 

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