The ledger only shows posting office as who entered/adjust a charge. Is there a way add the user to the details of who did the adjustment so we can track that? I know you can run a deleted transaction report but sometimes our practices sees issues and we don't know which employee to specifically go to because it just says the office and we have multiple people in that office adjusting the ledger.
If you're looking for charges/adjustments, not necessarily deletion records, you can print a Transaction Detail report (Reports>>Financial>>Transaction Detail) specifying which criteria you may be looking for and it will tell you all charges/adjustments on which patient's account and what user did the charge/adjustment.
Can I ask for an example of the scenario and what is missing? If it has to do with credit cards not being posted on a patient's account after taking a payment, I think I may have the answer but hoping to help with whatever it may be.
@omsnashville I've only come across one reason, so far, why credit cards do not post so hopefully this may help! When completing a credit card payment, make sure to go through each screen and click the "Finish" button at the end. I've had my times of getting distracted or getting in a hurry and just X'd out of the screen after it's been approved but before getting to the final screen. Those times that I've hurried and forgot to complete the entire transaction to the "Finish" button, the credit card payment never posts on the patient's ledger. Hopefully this may help someone if they've had this same issue as well.