Locking EMR notes not locking

[rkstern]

Out EMR notes are not locking. The program is set to lock but it’s not locking.
This changed in June even though we didn’t make any changes .
Please help

[tshaw]

@stu do you have any suggestions for this? 

[stu]

Make sure the auto lock is still set :
Tables >practice > charting prefrences > Other tab > make sure EMR notes is checked. If it is and still an issue , you will need to call support 800-275-4637