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rkstern
Canine III

Locking EMR notes not locking

Out EMR notes are not locking. The program is set to lock but it’s not locking.
This changed in June even though we didn’t make any changes .
Please help
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3 Replies
tshaw
Community Manager
Community Manager

Re: Locking EMR notes not locking

@stu do you have any suggestions for this? 

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stu
CS Dental Employee
CS Dental Employee

Re: Locking EMR notes not locking

Make sure the auto lock is still set :
Tables >practice > charting prefrences > Other tab > make sure EMR notes is checked. If it is and still an issue , you will need to call support 800-275-4637
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kaeschliman
Canine III

Re: Locking EMR notes not locking

This is still an issue.  We have double checked that our Auto-Lock preferences are set correctly.  Ours our supposed to auto-lock after 14 days but it is not working.  I mention this when I called WinOMS support and they told me it was a known issue with our software version, but didn't say if it was being fixed or if it has been resolved with newer versions.  Is there anything being done to resolve this????

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