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Canine II

Lost Appointments

Has anyone had problems with appointments not showing up on the schedule? The appointment IS in the patient's appointment history, but it is NOT actually on the schedule.  How does this happen?

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CS Dental Employee
CS Dental Employee

Re: Lost Appointments

The first thing I would like to look at is the Appointment Status Report to see if the appointment has been marked as "Cancelled", "Deleted", or "No Show".  Any of these 3 conditions would remove the appointment from the scheduler but leave a record in the patient's appointment history.

To run the Appointment Status report, please follow these steps:

  1. Click Reports
  2. Click Scheduler
  3. Click Appointment Status
  4. Choose the following settings and select the date range as the day of the appointment in the patient's appointment history.


  5. Click Ok


If the above steps do not lead to a resolution, please reach out to WinOMS Support at 800.275.4637 (Option 2) as there are other possible reasons for this happening.  However, they are not solutions which can be looked at simply by logging into WinOMS. 

You may also send an email to and a WinOMS Support Rep. will reach out to you via phone call.  Please include your Customer ID number (Account Number) and Office Phone Number when emailing.


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