NEA Attachment

[cbartley1279]

Is anyone having issues with NEA attachments not updating after creating an NEA attachment. In my eClaim Insurance Queue: I have created the NEA attachment, the claim states NEA Status In Progress. I right click and select update claim NEA status, which should populate the assigned NEA# to the individual claim. NEAFast Attach does send the attachment and per the NEA FastAttach website the attachment was sent but within WinOMS the status does not change from In Progress. I have spoken to Carestream Help and I was informed that this was an issue that was resolved with an update, but I have not have had resolution to the situation.

[eastonoms]

Problem still happening!

[SAOSAng]

I have the same issue. My work around is to ignore the nea attachment and place it in the remarks then send. I too have been told it was resolved. Everytime I call to get it fixed it only lasts a few days or until the next update then we have to start over. Beyond frustrated since the Migration...

[eastonoms]

We have been having this issue for months, ever since we updated to the new citrix.  If you get a CS support person with knowledge of the fix, it usually takes 30 minutes for them to fix, sometimes multiple times a day.  They will have you delete all attachments, op notes, xrays etc.  They will do their thing & have you recreate all the claims attachments again.  They recommended sending each attachment/claim separately (instead of bulk submission) however that did not remedy the problem.  I have found if you delete all the attachments, then log out of winoms and citrix, log back in you can reattach & send.  That will usually work for a couple of claims, then repeat, but it is faster than waiting on hold & explaining the issue over and over.  If you need help, our office # is 410-770-3130 or email is  oralsurgery@goeaston.net  Good Luck!