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cromfs
Premolar III

Pearl refresh delay-at least by 3 hours

Cancelled pt ID 11750 at 7:35am MST 1/27.  At 10:30, not showing on schedule in Pearl, but still showing in appt history as an active appt when looking at patient.  pearl.JPG

5 Replies
Community Manager
Community Manager

Re: Pearl refresh delay-at least by 3 hours

@stu do you haven idea on this? 

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CS Dental Employee
CS Dental Employee

Re: Pearl refresh delay-at least by 3 hours

There should be a slight delay, not sure about 3 hours. Have you tried restarting your server machine?
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cromfs
Premolar III

Re: Pearl refresh delay-at least by 3 hours

We reboot our server once a month, but frankly if I'm using Pearl it's because I'm not at the office and it defeats the entire reason to have Pearl if we have to reboot the server for it to work properly.

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CS Dental Employee
CS Dental Employee

Re: Pearl refresh delay-at least by 3 hours

Make sure your widows updates are current as well.
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cromfs
Premolar III

Re: Pearl refresh delay-at least by 3 hours

We already upgraded all of our computers due to the Windows pre10 support expiration.

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