Prescriptions printing twice

[cromfs]

Just had a patient where we clicked the checkboxes for all of the RXs and hit print.  All but amoxicillin printed.  Printed amoxicillin again-it printed all of the scripts.  This has now happened twice.  Pt ID 13200

[paul_snyder]

Thanks so much for contacting us.  We will have an agent reach out to you shortly.  

[cromfs]

We returned the voicemail with ref 755-6636 but the rep we got has no idea what we are talking about after explaining it for 10 minutes. We will need a level 2 rep. We are now out of the office until Tuesday after 8am MST

[cromfs]

A level 2 rep was able to resolve the issue, 7556636

[paul_snyder]

Great news!  Thanks so much for the follow-up.  Thanks for contacting us.