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cromfs
Premolar III

Prescriptions printing twice

Just had a patient where we clicked the checkboxes for all of the RXs and hit print.  All but amoxicillin printed.  Printed amoxicillin again-it printed all of the scripts.  This has now happened twice.  Pt ID 13200

 

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4 Replies
paul_snyder
CS Dental Employee
CS Dental Employee

Re: Prescriptions printing twice

Thanks so much for contacting us.  We will have an agent reach out to you shortly.  

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cromfs
Premolar III

Re: Prescriptions printing twice

We returned the voicemail with ref 755-6636 but the rep we got has no idea what we are talking about after explaining it for 10 minutes. We will need a level 2 rep. We are now out of the office until Tuesday after 8am MST
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cromfs
Premolar III

Re: Prescriptions printing twice

A level 2 rep was able to resolve the issue, 7556636

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paul_snyder
CS Dental Employee
CS Dental Employee

Re: Prescriptions printing twice

Great news!  Thanks so much for the follow-up.  Thanks for contacting us. 

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