I printed a COB request (ADA 2012) and D7140 printed (even in print preview) as D1740. I do not believe D1740 is even an actual CDT/HCPCS code. Is anyone else having a similar issue or is there a fix?
Hello, What exactly is a COB? I want to make sure this is being testing from the correct document. You referenced the ADA 2012 claim form so I did test from the dental claim form and I was unable to duplicate. I print previewed an ADA claim form using that procedure code and the code was not backwards see in the attachment below. I can not say specifically without further troubleshooting but sometimes with the claim forms and how info appears on it incorrectly may result from the printer driver. Try printing from another printer to see if it prints differently. If the issue continues, call Support to look into it further at 1-800-275-4637. Thank you!