RX Tab not Populating Escripts

[steve132221]

We have had ongoing issues for years with the RX tab in the EMR not updating to reflect prescriptions submitted through the escript software. Has there been a fix?

[mpagnotto]

That's disappointing to hear that you've had issues for years. We just recently started using winOMS and eRx. Often, the narcotic Rx is not showing in the Rx tab for us. 

We contacted winOMS and their solution was to check the history through changehealthcare web which is outside of the winOMS software.

So frustrating. I'm rarely hearing any actual solutions or fixes but only annoying workarounds to the majority of our issues. 

[doran109]

Not sure if your office is already doing this but after we submit the eprescription we have to add a new rx in the RX tab that says Sent Electronically. Once we save that, our eprescriptions populate in WinOMS.

[mpagnotto]

are you adding a new Rx for each Rx sent or just 1 and they ALL populate? I usually send 4 Rxs through eRx. Are you then coming back and doing double work by putting them in the Rx tab as well?

[doran109]

We are entering the eprescriptions through the change healthcare. Then when we return to WinOMS, we are only adding the rx: sent electronically. After saving that dummy rx, all of our eprescription populate in WinOMS after that. I have attached a screen shot of what we do below

[doran109]

This is what I am talking about. Add all of your eprescriptions in, return back to WinOMS and then add a new rx Sent Electronically. It should already be in the system. Under frequency, we write in the pharmacy we sent the Rx's to.

[doran109]

[steve132221]

We use the RX tab, and hit the ePrescription button each time we need to send new scripts. Once the scripts are authorized and sent, we almost never get the script(s) listed in the RX tab. Unfortunately, going to Change Healthcare's website to view submitted scripts does nothing to create complete records within the patient's EMR chart. 

This issue continues to impose undue and unnecessary patient risk upon all offices who utilize escripts with WinOMS. 

[mqualls]

We have this same issue with eRx not populating in the RX area. I have called both WINOMS and Carestream and was told until we upgrade to the next WINOMS version, we will continue to have this issue.  I was also told that if a pharmacy has an "&" in their name you will get this error message.  "Failed to save the prescription data back to your PMS. Return code [-1] Failed to find patient or write patient clinicalID."  We do get this message with a particular pharmacy with & in their name -everytime!!!!   But we also get this error message at other times when their name does not contain &. EXTREMELY frustrating and seems like this could be an easy fix.  

[mpagnotto]

are you adding a new Rx for each Rx sent or just 1 and they ALL populate? I usually send 4 Rxs through eRx. Are you then coming back and doing double work by putting them in the Rx tab as well?

[tshaw]

@stu @paula1 do you know? 

[steve132221]

Bump