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GVOralSurgery
Canine II

Rx error message

After every RX I submit this morning I get an error message that says "you do not have any printers installed". Any idea why?

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7 Replies
SOS_Tech
Canine II

Re: Rx error message

Also encountering the same issue today.  It's happening both on systems that have printers installed and those without.

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amowery5
Canine III

Re: Rx error message

Been getting the same error, any response from Carestream yet??

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tshaw
Community Manager
Community Manager

Re: Rx error message

Good morning,
I'm going to include @paul_snyder to this conversation as well to see if he has any information. 

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tshaw
Community Manager
Community Manager

Re: Rx error message

Just to confirm, is this happening when using the ePrescriptions service or just with the regular prescriptions in WinOMS?

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amowery5
Canine III

Re: Rx error message

I cannot recall and cannot check now as escriptions is not working at all again

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SOS_Tech
Canine II

Re: Rx error message

Support followed up with me last Thursday and said eServices was aware of the matter and looking into it but no workaround was available.

 

rich_omsafw
Premolar I

Re: Rx error message

We are now getting this message about no printer installed.  Any update in last week?

 

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