Time Clock Issues

[NorthSoundOS]

Problems with our time clock showing two hours ahead since Wednesday, December 2, 2020.  Carestream, please address this issue directly.  A general text about system wide issues surrounding testing is not helpful.

Thanks,

Larry
NorthSound Oral Surgery

[tshaw]

Hi Larry, 

We understand that some customers are experiencing this issue. If you email Support.US@csdental.com, our service team will reach out to you as soon as possible to schedule a reset of your system with you and resolve. Thank you for your patience as we work through this.

[NorthSoundOS]

Hi Ms. Shaw,

I did email last Friday and we got a phone call from Carestream.  They said they would be in our system about 3 pm Pacific time, to shut down and reboot our system.  We close at noon and were out of the office at that time.

This morning, one of our machines came up and shows the correct time of day in time clock, so that is some progress.  All the rest of the machines in our office are still showing two hours ahead.

What can we do about this?  I did email support this morning also.

Larry Clark
North Sound Oral Surgery

[tshaw]

Hi @NorthSoundOS , 

I am sending your information to the team so someone will be reaching out as soon as possible.