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amowery5
Canine III

Time Clock has changed all times back an hour

This morning our time clock is showing everyone's hours, past and present, an hour off. For example if I clocked in at 7:00am yesterday it is now showing it as 6:00am. Is this something that you are aware of and will correct itself?

Thank-you

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7 Replies
tristateoms1
Canine II

Re: Time Clock has changed all times back an hour

Same here. We noticed this a few days ago with our time clock as well. I haven't heard anything about it as far as a fix.

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tshaw
Community Manager
Community Manager

Re: Time Clock has changed all times back an hour

Hello @amowery5  and @tristateoms1

We apologize for the the issue you are experiencing. Please see the note below from our announcement message on the Home page of The Exchange, as this may be impacting you.

I have personally reached out to support regarding this and someone will be contacting each of you as soon as possible. 

Thank you for your patience. Carestream Dental’s technical team is continuing to refine our security toolset. These tools have been fully validated in Carestream Dental’s test environment; however, there is a limited possibility that some customers may temporarily experience issues such as error messages or slow system operations. Also, there may be some temporary connectivity issues with third-party services (such as patient engagement tools). Our team is actively working on a resolution.

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tricounty2017
Canine II

Re: Time Clock has changed all times back an hour

Any updates on the time clock issue. We are also having trouble with the times not being right. Started with clocking out last night and is still happening when we clocked back in at lunch. 

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tristateoms1
Canine II

Re: Time Clock has changed all times back an hour

Someone from Carestream called our office and said that some offices are having to be manually rebooted in order for the time clock to be fixed. They are restarting our server when we are finished for the day.

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Kathy_CMOS
Canine II

Re: Time Clock has changed all times back an hour

We do not use Time Clock, however, this is causing problems with point of care and the EMR anesthesia record start and end times and recovery times.  The time on our computers are correct but the "cloud" time is off one hour.  I spoke to support yesterday and they stated it would be fixed last night during off hours when offices are closed.  The problem has not be fixed as of yet.  Spoke to support this morning, got disconnected, and no one called me back. I am sure they are aware and frustrated with calls as we are with the problems.  

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tristateoms1
Canine II

Re: Time Clock has changed all times back an hour

Our time clocks were not fixed last night as they had stated. Someone from Carestream called the office this morning to see if they were fixed and didn't give a new update as to when they would be fixed. I just double checked our IV records and it hasn't affected those start/stop times. But I wouldn't be surprised if they stopped working. Nothing surprises us anymore with Carestream.

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tricounty2017
Canine II

Re: Time Clock has changed all times back an hour

Any updates on the time clock problem ?   I would expect to be kept updated as to what is being done about the issue.

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