Trying to add an employee and delete employees in escript

[staceyw]

I need to add a new employee and delete an old employee. I tried to follow the instructions to do it myself and it seems i am not an admin which i need to have fixed because i should be here! 

Thanks in advance 

[rich_omsafw]

Are you able to change your account to be an admin under edit users?  Admin rights are required for users administration by default.  Can you edit security settings?  Utilities -->security.  Under Practice Setup -->Practice.  There is staff add/edit/delete lines.  Can you add permissions to that for your security level?  Remember, anyone with same level will have same rights.  We had issues like this and didn't know admin/mdssupport password.  We had to fax letter on letterhead to certain number.  They called and reset passwords for us.  I made my account and admin in case we forgot passwords again.

Hope this helps.

[staceyw]

no this is thru change healthcare but finally someone called me back and after 5 hours and two attempts where we were attached to incorrect practices it is fixed!  I am really unhappy with support lately!

  i voiced my concerns with numerous people but no one seemed to care!

literally 5 hours! with me on the phone for atleast 2 hours of that