Very Slow today with such a bad lag!

[smartinez]

What is going on??? anyone else slow?

[decke]

We are still experiencing issues. From time in the time clock disappearing without explanation, also errors all over the time clock with no visible errors at all. It took 20 minutes to settle the credit card transactions and print the report last night. The letters take forever to load. Imaging randomly looses the connection to the short cut folder to upload photos. I have called at least 10 times since the update and still have not had things resolved. 

[smartinez]

also our offices are getting logged out of the software whenever they upload an xray or referral to attachments.

[tshaw]

Hello @smartinez , 
Thank you for letting us know, I have sent this to support so they can assign someone to reach out to you. 

[office121oms]

i placed a call over two weeks Ref # 7852308 and the person i spoke to had to move it up to a higher level but the have not called him or me back is this normal.  I think it is since I have a second ticket from Sept 2022 and I haven't have any update

[decke]

Our office is also excessively slow. We just had the orthotrac cloud migration last week. Cloud has been slow in the past, but this is so slow patients are leaving without the printed appointment tickets because the whole process of checkout to appointment is taking so long they cannot wait around.

[tshaw]

Hi @decke, 

Are you still experiencing issues? If so, I'll get this escalated. 

[decke]

We are still experiencing issues. From time in the time clock disappearing without explanation, also errors all over the time clock with no visible errors at all. It took 20 minutes to settle the credit card transactions and print the report last night. The letters take forever to load. Imaging randomly looses the connection to the short cut folder to upload photos. I have called at least 10 times since the update and still have not had things resolved.

[tshaw]

Hello @decke , 

I have escalated this to our hosted team, so someone can be assigned to contact you.