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Canine II

WinOMS computer lost its connection to the Sybase engine?

Trying to log on to WinOMS and it is stating that the computer has lost its connection to the Sybase engine on the server. We are on the cloud. Any help would be appreciated!

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Canine III

Re: WinOMS computer lost its connection to the Sybase engine?

We are in the same boat.  I emailed several people at 640EST and heard back around 740 and all that was said is they are working on it.  Very frustrating.

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Canine III

Re: WinOMS computer lost its connection to the Sybase engine?

Just got another email that says they hope to be up in next 10 minutes.

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Canine II

Re: WinOMS computer lost its connection to the Sybase engine?

Fingers crossed!

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Canine III

Re: WinOMS computer lost its connection to the Sybase engine?

Another update.  Not as good.  

The earlier ETA of 30 minutes appears to have been wrong.  Our engineering teams are still working on resolution.  I do not have a new ETA being given to me so that leads me to believe this will be a longer fix and potentially take until possibly afternoon.  It could be sooner and of course I will communicate any real-time changes to status.

Here we go again.

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Canine II

Re: WinOMS computer lost its connection to the Sybase engine?

Thank you for the update. This is crazy!

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Canine II

Re: WinOMS computer lost its connection to the Sybase engine?

Do we have an update on the status?

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Community Manager
Community Manager

Re: WinOMS computer lost its connection to the Sybase engine?

Carestream Dental is aware that your systems are down and are not accessible. We are actively working to resolve this issue. We apologize for the impact and will let you know as soon as service is available. Current estimated time to resolution is 1PM EST. If that estimate changes we will let you know.

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Canine II

Re: WinOMS computer lost its connection to the Sybase engine?

Is this another possible cyber attack?
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Canine II

Re: WinOMS computer lost its connection to the Sybase engine?

It is 11am EST, any update?