cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
CS Dental Employee
CS Dental Employee

WinOMS: eClaims with dates of service in 2019 being converted into pre-authorizations

 

There was a Carestream system issue that flagged all eClaims containing a service date in January, 2019 as pre-authorizations instead of actual claims.  Carestream is aware of the problem and is actively working to solve it.  All affected claims will be resubmitted shortly.  

There is no action needed on your behalf.    

We apologize for any confusion and we look forward to continually serving your electronic processing needs.   

 UPDATE 1/9/19:   
The issue has been corrected and all claims from 1/1 - 1/7 have been resubmitted, with the exception of real-time claims. If any real-time claims were submitted during that time, they will need to be resubmitted by the practitioners.  

0 Kudos
Reply