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Canine II

win oms lost connection???

Why does this keep happening? We need an explanation... We can not provide care to our patients when this system is down. Why are we not given notice when yall are "working on" the system. We can not even take xrays...... this is unacceptable.  Please reply

 

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Community Manager
Community Manager

Re: win oms lost connection???

 

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Thank you for checking The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.  

 

A potential resolution has been identified and it’s likely that service will be restored tomorrow morning. There is a possibility that your login credentials may not work. For those who experience this issue, we will be assisting customers with resetting passwords. Please contact Support.US@csdental.com to do so. 

 

If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19. 

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Canine II

Re: win oms lost connection???

Thanks for helping us to better understand what to expect.

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Highlighted
Community Manager
Community Manager

Re: win oms lost connection???

 

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Nov. 18, 6:45: Thank you to everyone who checked The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.

Service is projected to be restored tomorrow morning. If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19.

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