winOMS cloud down

[makienle]

We walked in today to our Cloud inaccessible again. The performance has been getting so poor it is crippling our business and we are tired of calling the off-shore support. Does anyone have a manager contact at CS that will take ownership and assist us? This cloud and support is a dumpster fire.

[tshaw]

Hello @makienle, 

I apologize for the frustrations. I have escalated this to the cloud team, so someone will be in touch with your office. 

[makienle]

1) still waiting on that call

2) brand new 9600 installed and no one at carestream can configure it. OM has been on the phone for 5+ hours and each rep “can’t see what the last one did” and has to start over. Who at carestream oversees this?

[makienle]

Great can you have a us-based manager call me as well? Thanks