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rich_omsafw
Canine II

After hours Emergency Support

Support is in need of emergency after hours support.  Today was the second time in the last 2 weeks that we have come in at 7:00 EST and WinOMS Cloud wasn't working.  We have 100 cloud users who couldn't use WinOMS and I am unable to call before 8AM EST.  Emergency support would be helpful for the offices like ours that work on the weekends.  Please consider having someone available to assist for emergencies.

 

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Community Manager
Community Manager

Re: After hours Emergency Support

Rich - 

Thanks for this input to us on how we can better meet your needs.

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