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staceyw
Canine III

Delta Dental of NJ realtime eligibility is no longer giving us a break down. Anyone else having the same issue?

We always used to be able to see a detailed breakdown.  We now only see max and deductible

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8 Replies
kjhogan
Canine III

Re: Delta Dental of NJ realtime eligibility is no longer giving us a break down. Anyone else having the same issue?

lontaylor‌, dmills‌ or vat‌- can you assist?

staceyw
Canine III

Re: Delta Dental of NJ realtime eligibility is no longer giving us a break down. Anyone else having the same issue?

havent heard on this one anything?

CS Dental Employee
CS Dental Employee

Re: Delta Dental of NJ realtime eligibility is no longer giving us a break down. Anyone else having the same issue?

Hi there, Checking on this for you with our eServices department.  Curious is the issue still being reported the same? Have you received any more feedback on this? Are you able to provide the payor ID as well which can be found on the Forms id/notes tab of the Plan data entry  screen of the Insurance plan.  Please advise

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CS Dental Employee
CS Dental Employee

Re: Delta Dental of NJ realtime eligibility is no longer giving us a break down. Anyone else having the same issue?

Hi Again,

I was advised the payer controls what information is available and sometimes we have even seen it can change depending on the specific plan with in the payer. Do you have an example of patient who had DD of NJ and did provide more information? Several DD will only provide minimal information back. If you would like Support to look into it further, a tech can be assigned to follow up with you. Please provide your Carestream Account # if you want to have this concern reviewed. Thank you

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staceyw
Canine III

Re: Delta Dental of NJ realtime eligibility is no longer giving us a break down. Anyone else having the same issue?

Hi this is happening on every Delta of New Jersey patient payor ID 22189 its not happening for certain groups but for every Delta of NJ not sure if its a recent change.  

CS Dental Employee
CS Dental Employee

Re: Delta Dental of NJ realtime eligibility is no longer giving us a break down. Anyone else having the same issue?

Good Morning, Unfortunately the changes in the information released are dictated by the Insurance plans and in this respect its Delta Dental of NJ. If you would like I could open a ticket for our eServices representatives to talk with you about this, but I am unsure if any changes can be made as we are at the whim of the insurance company. If so, please provide your account #.  Thank you

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staceyw
Canine III

Re: Delta Dental of NJ realtime eligibility is no longer giving us a break down. Anyone else having the same issue?

Hi paula I posted another post about this as I have been in contact with a rep there and the payor is giving more info then we are receiving.  There is an issue here and was told its back in developments hands to see what is going on I was told this in January and havent had an update in a long while 

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CS Dental Employee
CS Dental Employee

Re: Delta Dental of NJ realtime eligibility is no longer giving us a break down. Anyone else having the same issue?

Hi Stacey,

Please provide your Account number and best time to contact you, one of our Support reps will contact you directly about this matter. Thank you for allowing Support to help you with this matter! 

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