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omsnashville
Premolar II

EMR preview glitch in v9.0

We are experiencing a glitch with the EMR preview screen. Specifically, if you click on another preview, then click back to the original, it changes the data merged into some of the fields.

Here is an example of what the form should look like:

Note that it has no merge fields for sex/gender.

However, when we click another form, then return to this one, this is the information that sometimes populates in the preview:

When we open the actual form, the text appears correct, so this is not an urgent issue. It just looks very unprofessional, as our patients can see this screen in our in-room monitors. I called and spoke with DeShea this morning, and he suggested posting this issue in the community.

If you feel there is information in our form that is triggering the issue, please let me know so that I can correct it.

Thank you!

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2 Replies
catzadra
Canine II

Re: EMR preview glitch in v9.0

We're having this issue here, too. Not often, but it's not making the docs happy.

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khill
Canine III

Re: EMR preview glitch in v9.0

We have the same thing and we were told, its a glitch we are aware of, and we are looking into it. 

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