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cromfs
Premolar II

Get closing out patient message when no patients are open

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I had the scheduler open and no patient charts.  I went to open a docked patient and got the message that WinOMS was going to close the current patient opened.

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CS Dental Employee
CS Dental Employee

Re: Get closing out patient message when no patients are open

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Hey Tara, Is that the "specific error" and are you able to duplicate the error message again recreating the same steps? I will test in house given the information you provided to see if it can be replicated.  You may have mentioned before, however, is office running on v9.0 or v9.1? Thank you

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cromfs
Premolar II

Re: Get closing out patient message when no patients are open

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9.0  See attached message.

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CS Dental Employee
CS Dental Employee

Re: Get closing out patient message when no patients are open

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Hey Tara,

I tested this in v9.1 and (pending update) v9.2 and was able to open a docked patient with or without the scheduler open.  Another similar docking issue reported where if you dock a patient the following occurs but in v9.2 I can no longer reproduce. It also prompts to save changes and there are no changes. Let me know if you still have the issue after updating to v9.2 will put you on the first to get list!

1. Dock Patient

2. Click on Note icon

3. Click cancel or x

4. Prompts to save changes

5. There are no changes

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cromfs
Premolar II

Re: Get closing out patient message when no patients are open

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I am unable to recreate it now that I'm on 9.1 too.  Thanks!

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CS Dental Employee
CS Dental Employee

Re: Get closing out patient message when no patients are open

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Youre welcome!

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