I feel like we had this issue at our office for a little while too. I believe our issue was fixed in an update a little while ago. We currently have version 9.2. What version of WinOMS are you on? In care you aren't sure, go to help-->about in WinOMS.
Hi Kelli, one of our WinOMS R2 representatives will follow-up with you regarding this defect. Yes, other clients have reported this issue but its been a challenge to say the least determining the root cause. In the latest version, 9.3.1, this issue is addressed but not resolved as yet. Development created a logging tool in 9.3.1 to help with tracking the referral activity which would need to be installed on the workstations it commonly occurs on. Hopefully, enough information is gathered through this tool to help with a resolution. Meanwhile look to hear from someone to address this concern very soon. I am optimistic a resolution will be expedited. Thank you for notifying Support of your concern. khill matt.ackerman