Thanks for the tag kjhogan unfortunately I don't know but matt.ackerman paula1 or hnnobel should be able to give some input.
Yeah, paula1 can you give this customer a call to troubleshoot? This obviously is not normal. When you figure out an answer, would you post the resolution here?
staceyw -- I am confident that we can resolve this for you. Sorry it hasn't been working the way we expect it to.
Hey Stacey please provide your Carestream account number. One of our certified technicians will call you to troubleshoot the issue you have reported. Thank you