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staceyw
Canine III

Office Expert on Practice Central screen does not update since 2015

We have done numerous updates since 2015 but it never changes its just stuck if I try to update it loads forever but never changes. 

Anyone else having this issue or is it just us?

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9 Replies
kjhogan
Canine III

Re: Office Expert on Practice Central screen does not update since 2015

tshaw‌ can you assist?

Community Manager
Community Manager

Re: Office Expert on Practice Central screen does not update since 2015

Thanks for the tag kjhogan unfortunately I don't know but matt.ackermanpaula1‌ or hnnobel‌ should be able to give some input. 

CS Dental Employee
CS Dental Employee

Re: Office Expert on Practice Central screen does not update since 2015

Yeah, paula1 can you give this customer a call to troubleshoot?  This obviously is not normal. When you figure out an answer, would you post the resolution here?

staceyw‌ -- I am confident that we can resolve this for you.  Sorry it hasn't been working the way we expect it to.

staceyw
Canine III

Re: Office Expert on Practice Central screen does not update since 2015

Thank you!!

CS Dental Employee
CS Dental Employee

Re: Office Expert on Practice Central screen does not update since 2015

Hey Stacey please provide your Carestream account number.  One of our certified technicians will call you to troubleshoot the issue you have reported. Thank you

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CS Dental Employee
CS Dental Employee

Re: Office Expert on Practice Central screen does not update since 2015

(send it in a personal message to Paula)

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staceyw
Canine III

Re: Office Expert on Practice Central screen does not update since 2015

Thanks Sent

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staceyw
Canine III

Re: Office Expert on Practice Central screen does not update since 2015

Still not fixed and havent received update on this in weeks matt.ackerman‌ 

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CS Dental Employee
CS Dental Employee

Re: Office Expert on Practice Central screen does not update since 2015

ok.  i'll follow up with Paula.

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