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annag
Canine III

Patient Workspace off-center (Version 9.1)

We often have WinOMS resized to not be maximized on the entire computer monitor, since we may have another window/software open on the same monitor. This used to be a non-issue, but with the new version it is coded to open Patient Workspace to the center of the monitor (?) instead of to the center of the WinOMS program (as it used to).


Other pop-up windows, such as Pay/Adj, Charges, etc. all open in the center of the software, but for some reason the Patient window opens to the same place (center of some set # of pixels) no matter how the software window is resized. the "Docked Patients" also does not move left with the resizing of the screen.

We have many users who work with WinOMS partially minimized to keep another program visible on screen, such as electronic remittances from insurance, electronic medical records, insurance websites, Excel, Word, etc. With the new update, if you want to do this, you have to keep moving the patient window over to the left every time a new patient account is opened in order to make it fully visible. I understand with the new EMR module taking up more screen resolution that this may cause issues, but the EMR module seems to maximize to whatever size WinOMS is currently open to just fine, and adds scrollbars when necessary. The patient Workspace, however, opens off-center -- it should default to open the patient window in the center of the software so it's visible/centered every time.

I've enclosed a screenshot to show where windows default opening positions are when WinOMS is not maximized to the full screen (notice the Docked Patients button as well). Would assume this could be easily fixed in a future update since the previous version of the software didn't do this. Thanks!

Screenshot of WinOMS windows opening off-center

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8 Replies
jmckercher
Canine II

Re: Patient Workspace off-center (Version 9.1)

This is so frustrating!  You can only have one patient on your screen at a time now.  I am usually working on more than one patient at a time and need to be able to see each patient without having to open and close them multiple times.

CS Dental Employee
CS Dental Employee

Re: Patient Workspace off-center (Version 9.1)

This is a great report, annag‌ and I especially like the screenshot.

qadaniellepaula1 - can you duplicate?

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CS Dental Employee
CS Dental Employee

Re: Patient Workspace off-center (Version 9.1)

jmckercher‌ Check to make sure that you are running v9.1 -- we addressed the "only one patient at a time" issue in v9.1.

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jmckercher
Canine II

Re: Patient Workspace off-center (Version 9.1)

Great! I will let our IT folks know.

Thank you!

Jessie McKercher

Patient Account Manager

Central Virginia Oral & Facial Surgeons

434-220-2825

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information or otherwise be protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

jmckercher
Canine II

Re: Patient Workspace off-center (Version 9.1)

We are running V9.0 something. We just upgraded to that in July. Is there a patch that can be run to fix this specific issue or do we have to do an entirely new upgrade?

Jessie McKercher

Patient Account Manager

Central Virginia Oral & Facial Surgeons

434-220-2825

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information or otherwise be protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

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CS Dental Employee
CS Dental Employee

Re: Patient Workspace off-center (Version 9.1)

it is another update, but the changes will be much less dramatic than the last.

CS Dental Employee
CS Dental Employee

Re: Patient Workspace off-center (Version 9.1)

Yes, this is reproduceable in v9.0. The comments of some of the same received from other clients with the new EMR.  The software v 9.1 has now been enhanced to allow a user to open multiple patients at one time correctly.  The previous version was designed to have one patient open at a time.  I will get the clients account number and send them out a disk of v9.1, our latest release.

CS Dental Employee
CS Dental Employee

Re: Patient Workspace off-center (Version 9.1)

Hi Anna, To update after you discussed this issue with our technician and we were able to duplicate your issue, a defect was written up and reported to Development to address in a future build - CR12423/DE36718 Patient Workspace not opening to center of screen when not in full screen mode. Seems that you are using the software at about half of the full pane, as opposed to full screen view which is recommended. When opening a patient, it opens in the same position as if it was still in full screen mode. The ability to open up more than one patient at a time on the screen is now functioning in v9.1 however, the off center issue is not resolved in our next build.  As a workaround you can maximize the screen which I know defeats the point, but you can also drag the workspace over to the left to view until this issue is resolved. Support will continue to voice your concerns. Meanwhile, I will add you on our first batch to receive v9.2 - eta Jan 2018. Thank you again for your feedback. matt.ackerman