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bmeyer
Canine II

Problem Scanning from WinOMS 9.1

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Bought two of the DS-530 Scanners for Coastal Oral Surgery (I am their IT Tech).  When they scan WinOMS uses the Epson Twain Driver, the Twain interface pops up where they can customize the scan then scan it. It scans as a Tif(WinOMS Defaults) but they check the save as pdf option in WinOMS. The Scanner will work 4,5 times no issues. But then they scan and it causes WinOMS to crash, the typical this program has stopped working. The Event ID will show that es2fileformat.dll will be the cause of the crash which is located in the Epson Scan folder.

When this happens you can no longer communicate with the Scanner. The executable for the WinOMS CS will still be running, i end that process but they still have to restart the computer all together for the Scanner to start communicating again. These Scanners have just been setup so this problem started right away. 

The Epson Software is up to date and the Epson Updater did update the Firmware of the Scanners. We have moved from USB 3.0 ports to 2.0 ports and back (it's a USB 3.0 Scanner), we installed a USB 3.0 card and connected to that. Not making a difference. The problem is happening on both computers. 

Side note, the computers were using Neat Scanners but they're old and the Neat Software is old because Neat now makes you pay a subscription if you want the updated Software (Umm, No Thank You).  They were having problems so moved to a different Scanner.  We did remove the Neat Software from the computers.  I have used these Scanners in other Dental Practices and worked fine (those practices use Dentrix and Scan through it so not Apples to Apples).

The User's Account has admin privileges.

OS:  Windows 10 latest build

No User Account Control On

Put in exceptions in Anti-Virus for Epson and WinOMS

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5 Replies
CS Dental Employee
CS Dental Employee

Re: Problem Scanning from WinOMS 9.1

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Brad,

Interesting details you have provided.  Support will need to troubleshoot further. What is your contact information? One of our escalation representatives will call you regarding the scanner issues to either schedule an appointment or assist you when you call if you are available.  Thank you! 

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bmeyer
Canine II

Re: Problem Scanning from WinOMS 9.1

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Thank you for responding. I will be available all day but I am not on site, I can connect you remotely if needed (I have remote access). There will be employees working until 1-2 at the practice. So if we need to have someone Scan an item for us before 1 would be better. If I need to be onsite it takes about an hour to drive to their office but I can do that if you need me too.

There is another problem but one of my employees may have called you about it yesterday (maybe not, don’t see it in their notes). They cannot Merge into Word. Happens on all the computers, it pops up an error ( I took screenshots of it if you would like me to send or post on community site). Essentially it’s an ODBC error, it wants the WinOMS to authenticate. It was working fine until late last week.

Do you think it’s a possibility that 9.2 update may fix the Scanning Issue? I see it was released in Mid-December so if we can download it I can upgrade them this weekend.

By the way I have been doing Dr. Capes Tech Work for about 9 years and am very familiar with WinOMS and his tech setup in General because I set it up.

Please txt, email or skype me if you have questions

Brad Meyer

Satilla Computer Solutions

P.O.Box 5669

St. Marys, GA 31558

912-674-2371 (Cell)

912-467-4794 (Office)

brad@satillacomputersolutions.com<mailto:brad@satillacomputersolutions.com>

skype: bradmeyer@comcast.net

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CS Dental Employee
CS Dental Employee

Re: Problem Scanning from WinOMS 9.1

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Hi Brad,

I reached out to one of our escalation reps who will call you Monday about this scanner issue.  Thank you

joshua_h

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bmeyer
Canine II

Re: Problem Scanning from WinOMS 9.1

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Joshua, are they still planning on calling today? My employee will be onsite this afternoon

Please txt, email or skype me if you have questions

Brad Meyer

Satilla Computer Solutions

P.O.Box 5669

St. Marys, GA 31558

912-674-2371 (Cell)

912-467-4794 (Office)

brad@satillacomputersolutions.com<mailto:brad@satillacomputersolutions.com>

skype: bradmeyer@comcast.net

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bmeyer
Canine II

Re: Problem Scanning from WinOMS 9.1

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Wanted to update this, it looks like an older version of Epson Scan has fixed the problem.  Not 100% yet but so far 2.5 days and no crashing.  Working with Epson they sent me a link for a slightly older version, uninstalled the latest software and replaced with version from September.  Will update in a few days if still no crashes.

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