Symptoms:Charges are splitting onto separate claims when posted.
Cause:Something is different about each of the charges. This can include referral, authorization number, service facility. etc.
Solution: Edit each charge, and verify that each item on each charge is exactly the same. If anything is different about the charge it will split to a separate claim. Some items to check:
Another great item to check is the submission method (paper/electronic) within each charge. It is listed under the charge dollar amounts when you open the charge. These were typically the culprit for us when we had claims splitting unnecessarily.
To get all procedures to merge onto one claim, edit all procedures and type "0" into the dental ailment and usually this will do the trick.
Carestream Dental LLC
1765 The Exchange
Atlanta, GA 303339
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