This error is caused because a service is either not running, firewall is blocking access, or anti-virus software is blocking access.
Verify that the CS WinOMS server is powered on and logged into the local Windows account.
Light should turn green and status will read Started
Also verify that anti-virus software has an exception for mdcs.exe and dbsrv9.exe. If not. they will need to be added.
Carestream Dental LLC
1765 The Exchange
Atlanta, GA 303339
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