Symptoms:
One or more posted procedure codes are missing from an insurance claim form when printed or previewed.
Cause:
IMPORTANT: If a change is made to a procedure code AFTER it is posted to a patient's ledger, the code MUST be deleted and reposted.
1. Click Tables.
2. Click Procedures.
3. Click Codes.
4. Click Display All.
5. Highlight the code that is not appearing on claim.
6. Click Edit.
7. Verify that there is not a check next to Not Covered by Insurance.
8. Verify that the code is set correctly as Medical or Dental.
9. Verify that the cross code is set correctly.
10. Click OK.
Carestream Dental LLC
3625 Cumberland Blvd. Ste. 700
Atlanta, GA 30339
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