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printing claims with old insurance I.D.#

Question asked by naylors1 on Aug 17, 2016
Latest reply on Aug 25, 2016 by softdentgirl

I was wondering if anyone could help me with an issue I'm having?


When I reprint an old outstanding claim for resubmission, the new insurance I.D.# prints on the claim instead of the original, correct one.  This is because the patient has changed insurance companies since that DOS.


In the past, we would be prompted with a pop-op screen that read: some insurance information has changed do you want to use the new or old information to print this claim?  Lately that option hasn't been coming up all the time, yet all of the other old insurance information prints on claim as originally entered.


Does anyone know how I could fix this?