Signature on File not accepted

Discussion created by doctom4300 on Sep 20, 2016
Latest reply on Sep 20, 2016 by doctom4300

When running the Electronic Services, sometimes an error says, "Error 1039 Plan does not accept signature on file".


Is there something that we've set with SoftDent or Electronic Services that creates that message?


Also, by the time we see that message, the patient is long gone. While the claim is created while the patient is here, we don't run the Electronic Services module until later. If we can't get rid of this error, is there a way to make a message pop up while the patient is still here telling us that we need to get their signature?