SoftDent Electronic Services - EClaims to Paper

Discussion created by doctom4300 on Sep 15, 2016
Latest reply on Sep 20, 2016 by doctom4300

When I validate electronic claims, sometimes I get an error that a given claim cannot be filed electronically. When that happens, I go back into SoftDent and resubmit that claim by printing it out.


Reading the Electronic  Services Account Balance Summary, sometimes I see EClaims to Paper. I'm guessing that that happens when a claim cannot be filed electronically for some reason, and then it gets printed out (but not by us).


What is the difference? Why do I have to print out the first one, but the electronic services takes care of the second one?