paul.snyder

eRx Verizon Universal Identity Services Notification – Issue with the 2.5.2 UID IOS Mobile ApP

Discussion created by paul.snyder Employee on Nov 17, 2016

Communication from the Verizon Universal Identity Services Team 

 

Dear Valued Customer,
 
This notification is to inform you that the New 2.5.2 UID IOS mobile app is experiencing problems loading on IOS devices after an automatic update from the Apple App Store. Please inform your user community that they should not manually update their UID IOS mobile app to version 2.5.2 until this issue is resolved.
 
For members of your user community that have experienced an auto update of the UID IOS mobile app to version 2.5.2, we have identified an interim solution.  Users with the UID IOS mobile app and at least one other OTP delivery method enabled can delete the UID mobile app and reinstall it from the Apple App Store.  Users who take this path will need to reactivate the mobile app within their UID account.  Again, this only applies to users that use the UID IOS mobile app and have at least one other OTP delivery method enabled.  Users that have the Mobile app as their only means of OTP delivery should not take this action. 

 

We are currently working to resolve this issue and will update the user community as updates become available. 
Thank you for your patience and we apologize for the inconvenience. 

 

Regards,
Verizon Universal Identity Services Team 
 IMPORTANT NOTE: 

As of 11/16/2016 5:30pm EST, that the app was taken down immediately when the issue was identified.  The notification was sent in case anyone happen to download that particular version. 

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