doctom4300

Re-filing a claim via US Mail

Discussion created by doctom4300 on Nov 21, 2016
Latest reply on Dec 1, 2016 by callton

Sometimes we need to refile a claim that was originally filed by mail (not electronically). Often when we do that, I get the message "This claim was sent electronically. Re-submit again?". 

 

The claim was originally sent by mail, and the yellow Status tab has the ECS box unchecked.

 

The only way I can resubmit via mail is to delete the claim and start over.

 

What are we doing wrong?

 

Thanks in advance.

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