Re-filing a claim via US Mail

Discussion created by doctom4300 on Nov 21, 2016
Latest reply on Dec 1, 2016 by callton

Sometimes we need to refile a claim that was originally filed by mail (not electronically). Often when we do that, I get the message "This claim was sent electronically. Re-submit again?". 


The claim was originally sent by mail, and the yellow Status tab has the ECS box unchecked.


The only way I can resubmit via mail is to delete the claim and start over.


What are we doing wrong?


Thanks in advance.